Returns and refunds

Last updated 26 October 2026

Damaged, faulty or wrong item

Tell us within 48 hours of delivery, or within 5 days for electronics. The clock starts when the courier marks the parcel delivered, and your order page shows the exact deadline.
Send clear photos, and a short video if photos do not show the problem. Damage to the outer box alone is not a fault.
If we confirm the problem, we refund or replace the item.

Delivery windows are estimates. If your order has not arrived 60 days after you ordered, tell us and we will investigate. If it is lost, we resend or refund in full.

Please check your address before you pay. If a parcel fails because the address was wrong or incomplete, you pay the cost of sending it again.

We do not offer change-of-mind returns or refunds. Please check the size, colour, option and description before you order.
The one exception is the cooling-off right South African law gives online buyers (Electronic Communications and Transactions Act, section 44). If you cancel within 7 days of receiving your order, you may return the item for a refund, on these conditions:
Write to support@legacyinc.co.za within 7 days of delivery and tell us which item you are cancelling. Do not send anything back until we confirm the return instructions.
The item must be unused, undamaged and in its original packaging, with all parts, tags and accessories, exactly as you received it.
You pay the cost of sending it back. Most items ship from overseas, so the return can cost more than the item. Please check what the return will cost before you decide.
Once we receive and check the item, we refund what you paid for it to your original payment method within 30 days of your cancellation notice.
As the Act allows, the cooling-off right does not apply to goods made to your specification, unsealed audio, video or software, or perishable goods.
Items that come back used, damaged, incomplete or without our confirmation are not refunded.

Guides are PDF files delivered the moment payment is confirmed. Nothing is posted.
If a file will not open, is damaged, or is materially different from its description, tell us at support@legacyinc.co.za within 14 days of buying it and we will replace the file or refund you in full.
We do not offer change-of-mind refunds on a guide once the file has been downloaded, because a download cannot be handed back. If you have not downloaded it, write to us within 7 days of ordering and we will cancel and refund you.

Refunds go back to the original payment method after we approve the claim. Nothing here limits your rights under the Consumer Protection Act.